Microsoft Dynamics CRM

Every organisation dreams of a unique customer relationship that provides both insight to improve its products and services as well as increasing customer sales

Developing this level of customer relationship often means putting the emphasis for customer care firmly on the shoulders of either sales, marketing or customer services. Our solution to effectively managing the customer relationship at each of these points is Microsoft Dynamics CRM software which provides the tools and capabilities needed to create and effectively manage stakeholders relationships (customers, suppliers etc.) from first contact through to successful transaction processing and on-going interaction. By delivering CRM functionality through a familiar Microsoft Outlook type software interface, business professionals need less training and can adapt to the new CRM processes quickly and simply. This delivers a fast, flexible, and affordable CRM solution that drives consistent, measurable improvements in every business process, enabling closer relationships with stakeholders and helping to achieve new levels of return. With hosted and SAAS options, you get the same powerful CRM software delivered as a cloud service, enabling instant-on anywhere access, predictable pay as you go pricing, and financially backed service level agreement (SLA).

Features include:

• Familiar CRM software that empowers people through natural, productive, and insightful experiences
• Intelligent real-time analytics and streamlined business processes that enable CRM-informed decisions and operational efficiencies
• Connections more effective connections across people, processes, and ecosystems that allow businesses to maximise the value of relationships

m-hance has over 12 years experience of delivering Customer Relationship Management (CRM) solutions - and with a proven track record of client and project success. Our clients include such well known organisations as Balfour Beatty, Costain, Hanson, Kingspan, Syngenta, and Pearson Publishing.

Successful CRM projects are about people and software, in that order. They demand rapid development, rapid user adoption and great flexibility during and after initial deployment. We drive user adoption by delivering data within the familiar Outlook desktop environment, and with the look and feel of the whole Microsoft Office suite of applications.  Microsoft Dynamics CRM comes with powerful customisation tools built in, so the solution can fit your businesses specific terminology and workflow processes without programming. So projects go from design to deployment FAST. And follow on phases or enhancements to meet the fast changing needs of most businesses can be deployed fast, and with low IT overhead.

We give you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. Delivered in a browser, or on mobile devices and with functionality for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible and affordable solution.

Marketing: A clearer view of customers and more informed marketing investments. Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. Your marketing professionals can leverage tools for:

• Customer segmentation
• Campaign planning and execution
• Data extraction and cleansing
• Analytics and reporting
• Marketing/sales collaboration tool
• Information sharing portals

Sales: Get more leads and close more business. Access a complete view of customer data online or offline and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities and close more deals, faster. We provide:

• Lead and opportunity management
• Account and contact management
• Territory management
• Forecasting and sales analytics
• Offline and mobile device access
• Quick access to products, pricing and quotes

Customer service: Provide more value to customer. Respond faster to customer service issues and empower your service organisation to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. We provide functionality for:

• Account and contact management
• Case and interaction management
• Product and contract management
• Knowledgebase management
• Service scheduling
• Workflow across teams and groups
• Service reporting and analytics

More than… CRM .. xRM. Our powerful customisation and configuration tools allow the standard platform to be rapidly modified and deployed to meet the needs of a huge range of business requirements. Click here to find out more about xRM.

To start your organisation on the path to more productive and profitable customer relationships – contact us now.

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