Support
Your initial software choice and investment is just the starting point of your efficiency journey. You will rapidly want to make sure you are realising the benefits promised by the solution and getting the most from your implementation. This means efficient, responsive and professional support. Not only must you keep your systems and users up and running at all times, you also need to ensure that you have the latest service packs, patches and fixes.
All of our customers benefit from proactive application support which we believe to be the best in class. With almost 30 consultants it is certainly the largest dedicated Dynamics support desk in the UK and Ireland. Coupled with this is the ability to offer programming and 2nd line support made possible through our unique continued investment in the source code of the application. Structured by product and by sector our consultants share a common set of working practices ensuring the service you receive is consistent and with the same aim – resolving your issue as quickly as possible. As well as dedicated support personnel, we have development and implementation teams that provide a wealth of experience in both business best practice and systems. By combining these skills we ensure faster call resolution and satisfied customers.
Standard support contract hours are 9.00 to 17:30 Monday to Friday. However, extended support services are available for either full contract terms or at times specified by the user, such as 'peak' periods. Support is provided either by telephone, email or by remote diagnostic. Add-on services within standard support agreements can be supplied to suit. We also offer a full MS SQL support facility, including health checks, back ups, restores or simply ad hoc monitoring. Our SQL support service is modular and gives you the chance to benefit from SQL support that suits your company needs.
For more information please contact us.
For existing customers you can reach support by emailing
support@m-hance.com
or calling 0844 264 0933
For remote diagnostics please
click this link